Security at SynoTech

Protecting your data is our top priority. All systems are hosted on trusted enterprise-grade platforms, including Google Workspace and Google Cloud, which adhere to ISO 27001, SOC 2, and GDPR compliance standards.

Security Measures

• Data Encryption: All data is encrypted in transit and at rest.

• Access Controls: Role-based authentication ensures only authorized access.

• Regular Audits & Monitoring: Continuous monitoring and security audits maintain system integrity.

• SSL Encryption: All SynoTech domains use SSL, securing connections between your devices and our systems.

Handover Documentation & NDA

Clients receive a handover document detailing system architecture, workflows, and best practices. All documents are protected under a Non-Disclosure Agreement (NDA).

Your Privacy Matters
We value your trust. This policy explains how we collect, use, and protect the information you share with us.

1. What We Collect
We may collect information you provide to us, such as:

• Your name, email, and contact details

• Account or subscription information

• Data related to the services we provide
  
  

We also collect non-personal information about how our services are used, such as system or usage data, to help us improve our services.

2. How We Use Your Information
Your information helps us:

• Provide and improve our services

• Customize your experience and your system

• Communicate important updates about your account

• Understand how our services are being used to make them better
  
  

3. Who We Share With
We do not sell your information. We only share it:

• With trusted partners who help us provide our services

• When required by law or to protect our rights

• When you give us permission
  
  

4. Keeping Your Information Safe
We take reasonable steps to protect your information, but no system can be 100% secure.

5. Your Choices
You can:

• Ask us to update or correct your information

• Request that we delete your information

Just contact us, and we’ll take care of it.

6. Cookies and Tracking
We may use cookies to improve your experience and understand service usage.

7. Changes to This Policy
We may update this policy occasionally. We’ll let you know if any big changes happen.

8. Contact Us
If you have questions or concerns about your information, contact us at the email provided in your service agreement.

SynoTech Terms of Service

Last Updated: 12th October, 2025

Welcome to SynoTech.

THIS SYNOTECH TERMS OF SERVICE (THE “ToS”) IS A LEGAL AGREEMENT BETWEEN YOU (“YOU” OR “CUSTOMER”) AND SYNOTECH, INC. (“SYNOTECH”, “WE”, OR “US”). BY REGISTERING FOR OR USING OUR SERVICES, YOU REPRESENT AND WARRANT THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THIS AGREEMENT. IF YOU DO NOT AGREE, YOU MAY NOT USE THE SERVICES.

This ToS, together with our Privacy Policy (https://synotech.app/privacy), forms a binding contract governing your use of SynoTech services, whether under a free trial or paid subscription.

Restrictions:

• You may not use SynoTech services if you are a competitor of SynoTech.

• You must be at least 18 years old to use the services.
  
  

1. Definitions

1.1 “SynoTech”, “Us”, “We” – SynoTech, Inc., including its employees, contractors, and affiliates.

1.2 “Services” – Any software, dashboards, automation systems, tools, analytics, Google Workspace integrations, and other solutions provided by SynoTech.

1.3 “Website” – All websites operated by SynoTech to provide Services or information.

1.4 “Customer Data” – Any data, information, or content you provide or upload to SynoTech, including through third-party integrations.

1.5 “Active User Account” – An account assigned to an employee or contractor authorized to access SynoTech services.

1.6 “Sensitive Personal Information” – Data such as payment card information, protected health information, or any special category personal data under GDPR.

1.7 “Third-Party Platform” – Any software, service, or API not provided by SynoTech but integrated with our Services.

2. License to Use the Services

2.1 License Grant – SynoTech grants you a revocable, non-exclusive, non-transferable license to access and use the Services through your Active User Accounts, solely in accordance with this ToS.

2.2 Subscription Basis – Services are provided on a subscription basis. Subscriptions renew automatically unless canceled in accordance with this ToS.

3. Access and Availability

3.1 You are responsible for your devices, network connections, and required software.

3.2 SynoTech may experience Planned Downtime for updates or maintenance. We will use commercially reasonable efforts to notify you in advance.

3.3 We are not responsible for downtime caused by events beyond our control, including acts of God, cyberattacks, or third-party service failures.

4. Acceptable Use

4.1 No Reselling or Sublicensing – You may not sell, lease, or share the Services with third parties unless explicitly authorized.

4.2 No Account Sharing – Only authorized users may access each Active User Account.

4.3 Lawful Use Only – You will not use the Services unlawfully or in a way that disrupts SynoTech or third-party systems.

4.4 No Sensitive Personal Information – Do not use the Services to process sensitive personal information.

4.5 Data Transmission – Customer Data may be transmitted to SynoTech’s cloud infrastructure and service providers, with reasonable security protections in place.

4.6 Data Recovery – SynoTech will attempt to recover data lost due to errors on our part. Data lost due to your actions may be recoverable at our discretion for a fee.

5. Customer Data

5.1 Ownership – You retain full ownership of your data. SynoTech is granted a limited license to use it solely to provide and improve Services.

5.2 Accuracy and Legality – You are responsible for ensuring that your data is accurate, lawful, and that you have rights to share it.

5.3 Aggregated Anonymous Data – SynoTech may aggregate anonymized data to improve Services. Individual users will not be identifiable.

5.4 Marketing Communications – We may communicate with you regarding promotions or service updates, but you may opt out at any time.

6. Third-Party Integrations

6.1 You may integrate Services with third-party platforms.

6.2 SynoTech accesses only the data necessary to provide the integration.

6.3 Disabling integrations may affect functionality but will not terminate your subscription unless explicitly requested.

6.4 You are responsible for complying with all third-party terms and conditions.

7. AI Features (if applicable)

7.1 AI-driven features may be used to generate insights, recommendations, or automation.

7.2 SynoTech does not guarantee accuracy, uniqueness, or suitability for any particular purpose.

7.3 You are responsible for reviewing AI outputs before implementation.

8. Account Security

8.1 You are responsible for safeguarding login credentials.

8.2 Notify SynoTech immediately of unauthorized access.

8.3 SynoTech may monitor accounts to ensure proper use, security, and compliance.

8.4 Data is stored with industry-standard encryption and access controls.

9. Confidentiality

9.1 Confidential Information – Includes your data, workflows, and SynoTech proprietary information.

9.2 Exclusions – Public knowledge, independently known information, or lawfully disclosed information is not confidential.

9.3 Obligations – Each party must protect the other’s confidential information with reasonable care.

10. Billing and Subscriptions

10.1 Charges – Subscription fees are due per the agreed plan.

10.2 Payment Methods – Accepted methods include credit card, bank transfer, or other specified methods.

10.3 Renewals – Subscriptions automatically renew unless canceled.

10.4 Refunds – Unless stated otherwise, subscription fees are non-refundable.

10.5 Late Payments – SynoTech may suspend or terminate accounts for overdue payments.

11. Suspension and Termination

11.1 Either party may terminate at the end of a subscription period with prior notice.

11.2 Upon termination, SynoTech provides secure data transfer support.

11.3 Export your data before termination; SynoTech may delete data after a defined retention period.

12. Warranties and Disclaimers

12.1 Services are provided “as-is” and “as available.”

12.2 SynoTech does not guarantee uninterrupted or error-free operation.

12.3 We disclaim implied warranties including merchantability, fitness for purpose, and non-infringement.

13. Limitation of Liability

13.1 SynoTech is not liable for indirect, incidental, or consequential damages.

13.2 Our total liability is limited to the subscription fees paid in the twelve months preceding the claim.

14. Indemnification

14.1 You agree to indemnify SynoTech for claims arising from your use of Services, breach of this ToS, or violation of laws.

15. Intellectual Property

15.1 SynoTech retains ownership of system designs, frameworks, and software.

15.2 You are granted a limited license to operate the systems.

16. Miscellaneous

16.1 Governing Law – California, USA.

16.2 Severability – Invalid provisions do not affect the rest of this ToS.

16.3 Assignment – You may not assign rights without SynoTech consent.

16.4 Modifications – SynoTech may update this ToS; the latest version will be posted on https://synotech.app/terms.

17. Contact

For any questions regarding this ToS, security, or privacy, contact: support@synotech.app